Sardinia, a unique experience

Sardinia4all has already answered the most frequently asked questions for you. Is your question not listed here? Please send us your question(s) directly via our contact form.

About Sardinia4all

What is Sardinia4all?
Sardinia4all is the online agency of 4allvakanties specialized in unique and tailor-made holidays in Sardinia.

How can I get in touch with Sardinia4all?
You can contact us by using our online contact form or live chat. You can also contact us by phone from Monday to Friday between 09:00 am and 5:00 pm via + 31 (0) 71 3020171.

Is Sardinia4all affiliated with a travel refund guarantee fund?
Yes, Sardinia4all is a registered participant of Stichting Garantiefonds Reisgelden (SGR). You can verify this on www.sgr.nl. Holidays booked with agencies listed on this website are covered by SGR’s guarantee, within the terms of the SGR guarantee scheme. Under SGR’s guarantee, consumers shall have their prepaid travel sum refunded if their counterparty is unable to fulfill its contractual obligations due to financial inability. Insofar as the agreement includes the transport and the destination has already been reached, the return trip will be arranged.

Preparing for your holiday

Which airports are there?
There are 3 airports in Sardinia: Olbia, Alghero and Cagliari APT. Various airlines, such as Ryanair, EasyJet and Allitalia, fly to and from the island. View all an overview of all airlines flying to Sardinia here.

Does Sardinia4all also book my flight and/or ferry crossing?
The travel experts of Sardinia4all are happy to help you find the most suitable flight and/or ferry crossing matching your travel period and accommodations. However, we kindly ask you to book the flight/crossing yourself.

How is the public transport in Sardinia?
Unfortunately, the public transport isn't as well organised in Sardinia as it is some other European countries. We therefore highly recommend travelling by (rental) car.

Accommodations

How can I book my holiday?
You can easily book your holiday online on Sardinia4all.com. You can browse through all of our travel arrangements before booking one or more travel components. You can submit your (non-binding) itinerary online. Before confirming your booking we will always send you a personalised quotation. Only after your explicit agreement we will confirm your accommodation(s), car rentals, excursions and/or other travel arrangements. Should you have any questions, please don't hesitate to contact us. You can reach us via info@sardinia4all.com or via +31 (0)71 3020171 (Mon - Fri 9.00 - 1700h).

My booking is "on request", what does that mean?
All our bookings are on request. On www.sardinia4all.com you can view all of our accommodations. However, our website doesn't show the current availability. After having filled out our application form online, you will receive an acknowledgement via email. Please note that this is an automatically generated confirmation indicating that we have received your booking request. However, this email is not yet a confirmation of your booking. We will check the current availability with our local supplier(s), after which we will send you a tailor-made quotation.

Are there any reservation fees?
Yes, Sardinia4all applies a € 19,50 booking fee per booking. In case of multiple online requests we will combine your requests into one booking, for which the reservation fee will be charged only once.

How can I book an extra (baby) bed?
Should you like to book an extra baby cot or bed in a hotel room, we kindly ask you to only fill out the number of adult travellers. After having chosen the type of room and board, you can add optional supplements. Any additional costs will be shown in the price overview on the right. In case our website doesn't show the additional costs, we will send you a personalised quotation via email.

Do I have to inform Sardinia4all about my estimated time of arrival?When staying in a small accommodation or apartment (complex) without a 24/7 reception, we will ask you to inform us about your estimated time of arrival so we can make sure the host or staff is waiting for you upon arrival. We kindly ask you to contact the accommodation yourself in case of a delay or change of plans. The contact details of the accommodation(s) are indicated on your booking voucher.

What happens if I have specific preferences concerning my stay?
You're of course welcome to indicate any preferences by adding a comment in the booking request form.
We will inform the local supplier(s) of your wishes. However, since we depend on the accommodation(s), we can't guarantee that they will be granted.

After having confirmed my booking, can I still modify it?
If you’d like to change any aspect of your stay (f.e. add or switch travellers*, excursions, register name changes, change the dates etc.) Sardinia4all will charge a € 25 administration fee. Changes can be made up to 3 weeks prior to your arrival date.
Should you like to book an additional accommodation a/o rental car, no extra fees will be charged.

* Should a member of your travel party be unable to travel with you, it is possible to replace said traveller with another participant (note: this is only possibile when timely requested). An administrative fee will be charged.

How do I cancel my booking?
If you cancel some or all portions of your booking cancellation fees will apply. Sardinia4all's cancellation policy is based on the number of days prior to departure. In the event of a cancellation of (an) accommodation(s) the following applies:

• Up to 30 days prior to arrival: 15% of the total sum
• 29 - 21 days prior to arrival: 30% of the total sum
• 20 - 8 days prior to arrival: 50% of the total sum
• From 7 days prior to arrival: 95% of the total sum
• In case of a "no show" or in case of early departure: 100% of the total sum

A cancellation will only be effective if we receive written confirmation of the cancellation by email (sent to info@sardinia4all.com). Cancellations sent outside of office hours will be read on the first following working day. Some accommodations may apply other cancellation policies than the standard Sardinia4all cancellation policy as mentioned below. Nonstandard cancellation policies will be mentioned in your personalised travel plan and on your booking confirmation.

If your cancellation concerns a rental car, camper, excursion, ferry a/o flight the standard cancellation policy does not apply. The cancellation policy for these elements can be found in the booking confirmation.

Travel documents

Which travel documents will I receive?
We will send you the booking confirmation, voucher(s) for the local supplier(s) and travel directions to the accommodation(s) via email. You can also view them in your personal My Sardinia domain, where you will also find a handy Sardinia travel guide with tips and tricks.

Where do I find the travel guide?
Your travel documents and the travel guide will be uploaded to “My Booking” in your personal My Sardinia account. By clicking on your booking number a new page will open. You can find the heading “My documents” at the bottom.

Do I have to bring all travel documents?
No, only the voucher(s), which you will have to present to the local supplier(s).

Why do I have a personal My Sardinia domain?
You will receive an email containing your user name and password to enter your personal My Sardinia account. In this account you can find the details regarding your holiday, such as your travel documents and payments, at all times. This page also contains a convenient Sardinia travel guide.

Payment

When will I receive the invoice?
We will send you the invoice together with the travel documents as soon as your booking is confirmed by the local supplier(s).

When do I have to pay?
Upon confirmation of your reservation, a 30% deposit is required. The remaining 70% of the total sum is due 6 weeks prior to your arrival. Full payment is required for last-minute bookings with a departure within 6 weeks.

Car rental

What does the rental rate include?
Sardinia4all cooperates with Sunny Cars, a very reliable and experienced supplier. With Sunny Cars you book a car with a unique and truly all-in formula, without any extra charges or further arrangements required at pick-up.

Why Sunny Cars?
• Unlimited mileage
• Extra driver included
• (Additional) third-party liability insurance with a min. coverage of € 7.5 million
• Collision Damage Waiver (CDW)
• Theft protection (TP)
• Refund of excess
• Window-tyre-undercarriage-roof coverage
• 24/7 emergency phone number

Why is the rental sum online suddenly different?
As with flights, also rental prices may vary. Sunny Cars always shows the best buy online. If you'd rather book your car after having confirmed your flight and/or accommodation, ask Sardinia4all for a 5-day option. That way you'll know for sure the car is still available for the same rate.

What does "booking on request" mean?
"On request" means that it's not sure whether the rental car is available in your travel period. Sunny Cars will verify with the local supplier and they hope to confirm your booking within 2 to 3 working days. Should the rental car no longer be available, we're happy to help you find a suitable alternative.

Does Sunny Cars offer a best price guarantee?
No, Sunny Cars does not offer a best price guarantee. They do, however, offer the best deals. If you book a Sunny Car, all necessary insurances, such as (additional) third-party liability insurance and Collision Damage Waiver (CDW), are already included in the rental sum. Please note that car hire abroad with local suppliers might seem more advantageous, however, if it doesn't include all or some insurances, it might be more expensive in the long run. We highly recommend checking well which items are included and which aren't.

Tip: don't forget to thoroughly check the third-party liability insurance. In various popular countries, such as the US, Canada, Curacao, Greece and South-Africa, but also Italy, the maximum coverage is far lower than the coverage you receive with a Sunny Cars insurance of € 7.5 million. In case of a car accident, you might get wind up in long and tiring legal procedures. Many car hire agencies have a WA vehicle insurance policy with a sufficient coverage amount. However, if this amount is less than € 7.5 million, Sunny Cars will take out a supplementary WA vehicle insurance policy to ensure coverage. This supplementary policy will cover all damage claims exceeding the existing WA vehicle insurance policy, up to the sum of EUR 7.5 million. We therefore recommend booking a Sunny Car, so you can enjoy a care-free holiday.



What is the minimum age?
Usually the average minimum age for driving a rental car is 23 years. The minimum age may differ per category, destination and local partner. An Under Age package may lower the minimum age to 21. Please ask us about the possibilities.

Can I book a rental car if I don't have a credit card?
No, unfortunately this is not possible.

Can I also book a children's seat?
Yes, of course. A baby or child seat is an accessory which you can book in advance. However, all accessories must be paid on site. The costs of a seat may very per local partner. The rates are mentioned in Sunny Car's terms & conditions and on the supplier's voucher.

What happens if I have a preference for a specific make or model?
The car type offered in the travel proposal is an indication. You always book a car category rather than a specific make or model. Different car types fall within each category, but the specifications will always meet the ones of the car type we proposed. It's not possibile to book a specific make or model. You can, however, pre-select the specifications, such as air-conditioning, GPS or manual or automatic transmission.

Where do I pick up my Sunny Car?
You rental car will be waiting for you at the airport of your choice. The voucher which we will send you ca. 2 weeks before departure states your local supplier. If you arrive at one airport and depart from another, please ask us about the possibilities for a one way rental.

What do I need to present when picking up my Sunny Car?
At pick up the primary driver of the Sunny Car has to present the voucher of your rental car as well as a valid EU driver's licence, passport and a creditcard in his/her name.
Some partners may temporarily block a security deposit to be used in case of damage, which will be reimbursed afterwards via Sunny Cars. This may momentarily affect your credit card’s spending limit. It is not necessary to take out any local supplementary insurance.

Tip: don't forget the pincode of your credit card!


When do I have to pay?
Upon confirmation of your reservation, a 30% deposit is required. The remaining 70% of the total sum is due 6 weeks prior to your arrival. Full payment is required for last-minute bookings with a departure within 6 weeks.

Can I cancel my rental car?
Yes, if you've also booked the flex service. The flex service enables you to cancel your rental car up to 4 hours before pick-up without any additional costs, except for the costs for the flex service itself (€1 per day, with a minimum of € 7).

If you haven't booked the flex service, the following cancellation policy applies:
• Up to 5 days before the start of your rental period: € 25
• 5 days - 24 hours before the start of your rental period: € 50
• Within 24 hours before the start of your rental period and in case of no-show: 100%

What happens if I return my car after the drop off time?
The rental periode is based on the factor that the pick up and drop off times equate to a 24-hour time period, starting from the pick up time. On your drop off date you should return your car no later than your pick up time. Should you fail to return the car in time, the local supplier will charge another full day's hire.

What happens if my flight is delayed?
Did you inform Sunny Cars about your flight number? If so, the local supplier won't sell your car in case of delay.

Wat betekent Zona Traffica Limitato?

In veel historische centra kom je borden tegen met de tekst "zona traffico limitato". Dit zijn zones waar je op bepaalde dagen/tijdstippen niet mag rijden, tenzij je een vergunning hebt. Doe je dat wel, dan wordt het kenteken van je auto geregistreerd en kun je rekenen op een fikse boete van de Italiaanse overheid.

Meer informatie en tips om deze boetes te voorkomen, kun je vinden in deze blog van Sunny Cars.

What happens if I get a ticket?
A ticket is issued to you, not to the rental company. In most cases the local supplier, after having informed you of the situation, will charge an administration fee per ticket. The ticket itself will be sent to you by the local government. The fine will have to be settled with the local government. Sunny Cars cannot mediate in this.

What do I do in case of a car breakdown?
Don't worry, if something happens to your car you're not on your own. Most partners offer a 24-hours emergency service. You can find the phone number on the supplier's voucher.

Note: please contact the local supplier first! Don't call roadside assistance without first speaking to the local partner. These costs won't be reimbursed afterwards.

If the local supplier isn't able to help you, you can contact Sunny Cars by using their 24/7 emergency number (+31 23 5 699 690).

What do I do in case of damage to my rental car?
In case of damage, fill out the claim form immediately and contact the local supplier (the phone number is mentioned on the supplier's voucher). Together you will decide if you can continue driving or if will receive a new rental car.

Afterwards, inform Sunny Cars of the damage (their emergency number: +31 23 5 699 690). They can advise you on how to proceed now. Back home you can easily claim your deductible via the declaration form on Sunny Car's website.

Is there any damage to the car upon pick-up? Ask the local supplier to mention this on the rental contract!

Tip: always take pictures of the damage and save the receipts of any additional costs.

What do I do in case of a collision?
First make sure that everyone in the vehicle is OK. Call the local police to help redirect traffic and to fill out an accident report. Exchange contact and insurance information with any other parties involved and take pictures of the damage incurred. Fill out the accident report together and ask for copies (for the local supplier, for Sunny Cars and for yourself).

Call your car rental company and inform them of the accident. The phone number is mentioned on your voucher at the "pick up location" and on the rental contract.

Also inform Sunny Cars of the accident (their emergency number: +31 23 5 699 690). They can advise you on how to proceed now. Back home you can easily claim your deductible via the declaration form on Sunny Car's website.

During your vacation

What are the opening hours of the shops?
Shops and pharmacies are open from Monday to Saturday from 9.00 - 13.00h and 17.00 - 20.30h. In most tourist resorts shops stay open for a few more hours, depending on the time of year. Most malls are opened from Monday to Sunday, without a break between 13.00 and 17.00h.

At what time do the restaurants open?
Lunch is served from 12.30 - 14.30h. At night restaurants open for dinner at ca. 20.30h.

Can I drink tap water in Sardinia?
In general tap water is safe for drinking, unless it states “acqua non potabile”, which means the water is not drinkable. A sign stating “acqua potabile” means the water is drinkable. However, we recommend using tapwater when brushing your teeth etc. and to buy bottles of mineral water for drinking.

What is the electrical voltage?
In Sardinia the voltage is 220V. You'll need an adapter plug.

What method of payment do I use?
Most Sardinians still pay in cash, but nowadays you can use your (credit) card almost everywhere.

My trip doesn't go as planned, what now?
We hope that you will enjoy a carefree holiday without any complaints. Please note that a holiday abroad means getting to know other people and different customs and habits. This is of course one of the charms of going on holiday, but it's also an important aspect to bear in mind. When booking a basic accommodation you can't expect 5-star facilities. There's a possibility of constructional activities at your destination. During the low season the opening hours of shopping malls and other facilities might be limited. In southern Europe water and electricity supplies differ from the ones in north-western Europe. Pests, such as cockroaches, might be present (not because of insufficient hygiene, but because of the Mediterranean climate).

If you have a complaint or if you are dissatisfied with your accommodation please proceed as follows:
a. Please notify the host of your accommodation immediately. The accommodation is responsible.
b. If you and the accommodation can't find a solution, please notify Sardinia4all (via +31 (0)71 3020171). We will contact the host of the accommodation and we will try our best to find an appropriate solution for you.

After your vacation

Why did I receive a survey?
After returning home, we will ask you to fill out a survey to inform us about your trip. This information will be used to improve our services to you and to other travellers booking with Sardinia4all in the future.